SANTA BARBARA COUNTY GRAND JURY 1995-96

Response to Citizen Complaints (H)

Abbreviation used in this report:
BOS Board of Supervisors

Finding and Recommendation 1 , 1a, and 1b: There is no definite procedure for citizen complaints to be acted on by Santa Barbara County or the seven Santa Barbara cities in the county. Each administrator, supervisor, or council person acts upon each complaint in his or her own way. The county and each city should designate one employee to receive, record, route, track and follow up the resolution of complaints. An alternative for the county would be to create the position of Ombudsman.


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